Privacy Policy — eBike App

Last updated: August 18, 2026

Data controller: eBike Land · Website: https://www.ebikel.com · Contact: support@ebikel.com

This policy applies to the eBike app. It is written to align with Israel's Privacy Protection Law, 1981 (as amended), and with app-store requirements.

1. Who is responsible

Data controller: eBike Land.
Website: https://www.ebikel.com
Privacy contact: support@ebikel.com

2. Data we collect

• Account: name, email, profile photo, phone (if you give it), saved addresses, role (customer / technician).
• Social login: if you choose Google or Apple, we receive the details that provider shares with us (usually name, email, and sometimes a photo and account id).
• Location: GPS while you use maps, find technicians, or track a job — only with your permission.
• Background location (technicians only): if a technician is marked available, the App may update location in the background so customers can find them. Turn availability off, or revoke location in device settings, to stop this.
• Jobs: repair address, issue description, category, photos you take or upload, status, price and chat messages.
• Payments: amount, transaction status and the payment provider's reference. We do not store full card numbers, CVV or full expiry.
• Notifications: an Expo push token so we can send job updates.
• Technical data: session / login cookie, basic device info and error logs for security and operations.

3. Why we use it

• To provide the service: matching, navigation, tracking, payment, chat and support.
• To secure accounts and reduce fraud.
• To comply with law (including the Privacy Protection Law and lawful authority requests).
• To improve the App in aggregate. We do not sell your identity for third-party ads.

4. Legal basis

We process data because it is needed to perform the contract (the service), because you consented (for example location and notifications), or because we have a reasonable legitimate interest or legal duty (security, accounting, dispute handling) — always subject to applicable law.

5. Who we share with

• The other party to a job (customer or technician) — only what is needed to do the work (name, location/address, job details, and sometimes phone after payment, as the App rules allow).
• The payment provider (currently PayMe).
• Hosting and storage: Render (server) and Supabase (database and files).
• Maps: Google Maps / Google services.
• Sign-in: Google or Apple, if you use them.
• A competent authority or court order, if required by law.

We do not sell your user list.

6. Retention

We keep data while the account is active, and afterwards as needed for legal, accounting or dispute purposes (for example a payment record). Data you delete is removed or de-identified within a reasonable time, unless law requires us to keep it.

7. Your rights

Subject to law, you may ask to access, correct or delete your data.
Delete your account from the in-app profile, or email support@ebikel.com.
Withdraw location or notification consent in device settings or in the App (technicians: turn availability off).

8. Security

We use reasonable measures (encrypted transport, access control, account deletion). No online system is perfectly secure.

9. Children

The service is for people aged 18 and over. We do not knowingly collect data from anyone younger.

10. Processing outside Israel

Providers such as Google, Apple, Render or Supabase may process data on servers outside Israel, as needed to run the service.

11. Updates

We may update this policy. The date at the top is the current version.

12. Contact

Privacy questions: support@ebikel.com
https://www.ebikel.com